Frequently Asked Questions (FAQ)

1. What services do you offer?
We offer premium limousine and chauffeur services for airport transfers, corporate events, weddings, sightseeing tours, and hourly bookings.

2. How do I make a booking?
You can book directly through our website, via WhatsApp via button below, or call us at
+65 8092 7662. For last-minute bookings, WhatsApp is the fastest option.

3. What types of vehicles do you have?
Our fleet includes luxury sedans, MPVs, and minibuses (4 to 13-seaters) to suit both individual and group travel needs.

4. Are your drivers professional and licensed?
Yes. All our drivers are experienced, licensed, and trained to provide a safe and professional travel experience.

5. Can I make changes to my booking?
Yes, you can make changes at least 24 hours before your scheduled pickup time. Contact us directly to update your booking.

6. What is your cancellation policy?
Cancellations made at least 48 hours in advance are eligible for a full refund. Late cancellations may incur charges.

7. Do you provide child seats?
Yes, child seats are available upon request at the time of booking. Let us know your needs and we’ll arrange it for you.

8. Is there a waiting time charge?
We offer a complimentary waiting time of 15 minutes for standard pickups and 60 minutes for airport arrivals. Additional waiting time is chargeable.

9. Do you offer services for special events or VIPs?
Absolutely. We provide tailored transport solutions for weddings, corporate functions, concerts, and VIP guests.

10. How do I contact customer support?
You can reach us via WhatsApp at +65 8092 7662 or email us at sales@velocelimo.com. We’re here to help 24/7.