Privacy Policy

Effective Date: 10th February 2025
Veloce Limo Pte Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

1. Collection of Personal Data
We collect personal data when you:

• Make a booking or enquiry through our website, WhatsApp, or other platforms

• Sign up for our services, promotions, or newsletters

• Interact with our customer service team

• Use or browse our website (e.g., IP address, cookies)
   

Examples of personal data we may collect:

• Full name

• Contact details (email, phone number)

• Identification (e.g., passport or NRIC number – only if necessary)

• Payment information (processed via secure third-party platforms)

• Travel details (pickup/drop-off location, flight details, etc.)
   

2. Purpose of Collection
Your personal data may be used for the following purposes:

• Fulfilling and managing bookings or service requests

• Responding to enquiries and customer service interactions

• Sending confirmations, invoices, updates, or marketing communications (with your consent)

• Improving our services, website, and user experience

• Complying with legal or regulatory obligations
   

3. Disclosure of Personal Data
We do not sell your personal data. Your data may be shared with:

• Internal staff and authorised service providers (e.g., drivers)

• IT and payment service providers

• Government or regulatory authorities when required by law

All third-party partners are contractually obligated to handle data securely and responsibly.

4. Consent
By providing your personal data to us, you consent to its collection, use, and disclosure in accordance with this policy.
You may withdraw your consent at any time by contacting our Data Protection Officer (DPO).

5. Access and Correction
You may:

• Request access to your personal data

• Request correction of any inaccuracies in your data

To make a request, please contact our DPO in writing using the details provided below.

6. Retention of Data
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. Data that is no longer needed will be securely deleted or anonymised.

7. Security
We implement reasonable administrative, physical, and technical safeguards to protect your personal data. However, no transmission or storage method is 100% secure.

8. Use of Cookies
Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some functions on our site may not work properly as a result.

9. Contact Us
If you have any questions about this policy, or if you wish to access, correct, or withdraw consent for your personal data, please contact our Data Protection Officer (DPO):
HY Low
Email: sales@velocelimo.com
Phone: +65 8092 7662

10. Updates to this Policy
We may update this Privacy Policy from time to time to stay compliant with laws and reflect changes in our practices. The latest version will always be available on our website with the revised effective date.